F.A.Q.
What do I do if the product or size I want is out of stock?
Simply click the "notify me when back in stock button". You will receive an e-mail when the product or specific size is back in stock.
What is your return and refund policy?
We accept returns on all purchases within 30 days of delivery date with no restocking fee.
We offer free returns to U.S.A and Canada.
International return shipping labels are buyers responsibility.
Please email us at hello@mieljewelryshop.com to request a return shipping label.
Returns must be undamaged in original condition and in the original packaging. Once the return is received a full refund is issued within 1-3 business days via the original payment method.
It may take up to 14 days to show up in your account depending on your original form of payment. All purchases come with some level of insurance.
Miel Jewelry will work with the shipping carrier to obtain compensation for lost items up to and not exceeding the insured amount at the time of purchase.
Thank you for supporting Miel Jewelry. We aim to provide an excellent customer experience. We value your business and rely on your honest feedback to improve our products and services.
If for any reason you are not 100% satisfied with your purchase, please contact us with any issues or concerns before leaving a negative review. We will do everything we can to resolve the issue.
What is your shipping policy?
We offer free shipping and returns on all U.S. and Canada orders.
Miel Jewelry ships merchandise worldwide with Shopify Markets Pro.
International shipping & return rates apply. All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by the customer's home country (or country where purchasing from). Miel Jewelry, LLC is not associated with or responsible for these fees. All additional fees for international orders are to be paid for by the customer at the time of delivery. Shopify Markets Pro conveniently pre-calculates these common fees at checkout for the customer so additional fees are unlikely but not impossible to occur.
International return shipping labels are not free, they are the buyers responsibility.
Local payment methods are added to your checkout.
Duties are calculated and collected at checkout.
DHL shipping with prepaid duties is used at checkout for international orders.
Global-e is the merchant of record for the transaction on international orders
Handling time from purchase to shipment for all orders is 1-3 business days. Shipping time is 3-8 business days for North America and 3hipping. Once you hav-21 days for international se made your purchase you will receive an e-mail with the expected shipping date. Once your item is shipped you will receive tracking information.
Can I make changes to my order after it has been placed?
If a mistake has been made with your order information, it’s quickest to cancel your order and create a new order with the correct information. Email us if you need to change your order.
If you wish to cancel your oder before it has shipped we can easily cancel your order. Email us if you need to cancel your order. Email us as quickly as possible we fulfill and ship orders very quickly.
If you wish to cancel your order after the order has shipped you can return your order for free within 30 days of purchase. Just email us and we will issue a free return shipment label to you. Once receive the items back we will issue you a full refund.
Can I make purchases in another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, GooglePay, ShopifyPay, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
What do I need to know about raw gemstones?
There may be natural but slight asymmetries (small differences) and imperfections in the size, shapes, colors, and patterns of raw gemstones that do not alter the quality or integrity of the stones. We make every effort to match them as perfectly as possible so there is continuity and balance in each design.
What does faceted mean?
This is the cut of the gemstone or crystal that adds beautiful light-reflecting sparkle and dimension to the stone.
What is cubic zirconia?
Cubic zirconia is a transparent manmade stone that looks like diamonds. Cubic zirconia stones are the crystalized form of the mineral zirconium dioxide. Cubic zirconia looks beautiful, has beautiful sparkle, is cheaper to produce, is conflict-free, and can be produced in an incredible variety of colors.
What is vermeil?
Vermeil is the term for sterling or fine silver that is plated (covered) with a layer of gold. What does Bezel mean? A bezel is a piece of metal that frames and supports and secures a stone.
What does hypoallergenic mean?
This means it is made of metal less likely to cause an allergic reaction, it is the best option for sensitive skin. All the metals used in Miel Jewelry are hypoallergenic.
What do gold- and silver-plated mean?
A thin layer of gold or silver covers a base metal such as brass or copper.
What is gold or silver filled?
A thicker solid layer of gold or silver is bonded to the base metal which increases the durability of the metal.
What is sterling silver?
Pure silver is too soft for jewelry so sterling silver has a silver content is 92.5% silver and 7.5% other metals. It is often mixed with copper or other metals to increase the strength and workability of the metal. Sterling silver may be combined with germanium, zinc, platinum, silicon, or Argentium, to reduce tarnishing. You may see sterling silver metal stamped with 925. What is 10K, 12K, 14K, 18K and 24K gold? The karat or “K” refers to how much gold is in the metal. 24K gold is 100% pure gold, 18K has 75% gold, 14K has 58.3% gold, 12K has 50% gold, 10K has 41.7% gold. In general, the higher the karat the darker the color. Gold may be mixed with silver, copper, zinc, nickel, or other metals.
What is Rhodium?
Rhodium is a highly reflective and tarnish-resistant alloy used to harden other metals or as a silver plating for the base metal.
What is stainless steel?
Stainless steel is a hypoallergenic silver metal. It has the benefit that it is waterproof and is not prone to tarnishing and does not scratch easily.
What is Niobium?
Niobium is a highly durable metal for people who are sensitive to other metals. It is hypoallergenic and resistant to tarnishing, and it comes in a variety of colors.
Will your jewelry turn my skin green?
We use high-quality hypoallergenic and skin-friendly metals, so this is unlikely. Did you know that it is not the quality of the jewelry but the unique chemistry between your skin and the metals that turn your skin green? Copper and brass are the two metals most likely to react with your skin and turn it green. The outer layer of silver and gold-plated base metal or gold and silver-filled metal may wear off over many years, potentially exposing your skin to the copper or brass base metal.
How do I care for my jewelry?
Keep your jewelry away from moisture and chemicals, remove it before showering, swimming, soaking in water, or working out. Apply skin and beauty products before putting on jewelry and allow them to dry so they don’t damage the surface. Remove jewelry before bed to prevent damage and breakage and store in a closed dry space such as a bag made of soft cloth or a box.
Do you make custom jewelry?
No, we do not make custom pieces currently.
Do you do wholesale?
No, we do not do wholesale currently.
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